Return Policy
Return Policy
mavelilo® wants each fan purchase to feel clear before and after delivery. This policy explains how return requests are reviewed.
Return Window
Return requests must be submitted within 30 days after delivery. Items should be unused or only reasonably inspected, with original packaging, manuals, accessories, and proof of purchase included.
How to Start a Return
Email service@mavelilo.com with your order number, item name, and reason for the request. Do not send a return package before receiving instructions from our support team.
Items That May Not Qualify
- Products damaged by misuse, accidents, improper cleaning, or unauthorized repair.
- Items missing major parts, accessories, original packaging, or proof of purchase.
- Final sale, customized, or clearly marked non-returnable products.
- Returns sent without prior approval.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days after delivery and include clear photos. We will review the case and provide the next available solution.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment provider processing times may vary.